Terms and conditions

Automate.pk is a solution based company that works on the concept of IoT (Internet of Things) by connecting the Physical world with the Internet. It is one of the first few companies to develop & manufacture IoT products that are made in Pakistan, hence making a huge difference from imported products. Automate offers the following key services to its customers:

  • 1) User Account: Automate user account website that may be accessed at automate.pk
  • 2) Software: Automate App that can be downloaded from Play Store
  • 3) Retail Products: Offers a variety of retail products that are linked with app and simple plug and play user experience.
  • 4) Customized and Subscription: Also offers on demand customized subscription based services related to home automation.

Following Terms of Service govern a user access to use the above mentioned Services. The terms are stated as follow:

Overview, Eligibility, Customer Service and Termination


The Automate Smart App enables you to control your Lights, Fans, Air-conditioners, Water motors, Electronic door locks & all other electrical appliances of your home, virtually from anywhere in the world. All you need is an internet connection & one of our smart products.


Users above 18 years of age are permitted to act as Owners of Automate Accounts whereas all users of age 13 and above and eligible for its services.

Customer Service:

A 24/7 Customer Support is available on the Automate Support helpline. You can even email your quries to support@automate.pk


These Terms will remain in full force and effect so long as you continue to access or use the Services. Automate has the right to terminate your services in case of any violation of the terms and conditions mentioned in this document.


User Account:

To use the Services, you must register for a user account and provide correct information about yourself as prompted by the applicable signup form. Every user may have a separate user account with full or limited privileges as assigned by the root account.

Account Owner:

The individual who creates an account is the account owner and is liable to the Automate terms of service.

Access to Services

Product Usage:

Access and Usage are subject to these Terms. Automate grants you a non-transferable and non-exclusive right to access and use the Services solely for the purpose of controlling and monitoring your own Products and installing and using the Mobile Apps for your own handheld mobile device (e.g., iPhone, iPad, or Android smartphone).

Software Updates:

Automate may from time to time develop patches, bug fixes, updates, upgrades and other modifications to improve the performance of the Services and/or the Product Software. These may be automatically installed without providing any additional notice or receiving any additional consent. You consent to this automatic update. If you do not want such Updates, your remedy is to terminate your Account and stop using the Services and the Product.

Agreed Usage and Limitations Of Automate Services

Intended Use of Automate Services:

The Services are intended to be accessed and used for non-time-critical information and control of Automate Products. While we aim for the Services to be highly reliable and available, they are not intended to be reliable or available 100% and may subject to sporadic interruptions and failures for a variety of reasons beyond Automate’s control, including Wi-Fi intermittency, service provider uptime, mobile notifications.

No Life-Safety or Critical Uses of the Services:

You acknowledge and agree that the Products and Services, whether standing alone or when interfaced with third-party products or services are not certified for emergency response. Automate makes no warranty or representation that use of the Products or Services with any third-party product or service will affect or increase any level of safety.

Ownership and Intellectual Property

Automate Property:

You acknowledge that all intellectual property rights in the Product, Product Software, and Services are owned by Automate and your possession, access, and use of the Product, Product Software, and Services do not transfer to you or any third party any rights to use it commercially.

Customer Feedback:

Automate may invite you to submit comments, suggestions, or ideas about the Products or Services so as to improve the Products and Services.


You agree to defend indemnity and hold Automate and its licensors and suppliers harmless from any damages, liabilities, claims or demands that are made by any third party due to your use of our Products and Services or due to your violation of these Terms or any User Submissions or Feedback you provide.

Warranty Disclaimers

The warranty for Automate products are set forth in the automate warranty card that are given with the purchase of our products. Automate makes no warranty that defects will be corrected or that the services will meet exactly to user requirements. Automate makes no guarantee that it will be compatible with user’s home network, computer or mobile device. No advice or information, whether oral or written, obtained by you from automate or though the services shall create any warranty.

Limitation of Liability

Nothing in these Terms and in particular within this "Limitation of Liability" clause shall attempt to exclude liability that cannot be excluded under applicable law.

Fees and Payment

Certain Services may be provided for a fee. You shall pay all applicable fees in connection with the Services selected by you in accordance with the Terms of Sale.


Changes to these Terms:

Automate reserves the right to make changes to these Terms. We'll post notice of modifications to these Terms on this page. You should ensure that you have read and agree with our most recent Terms when you use the Services. Continued use of the Services following notice of such changes shall indicate your acknowledgment of such changes and agreement to be bound by the revised Terms.

Protection of Confidentiality and Intellectual Property Rights:

Notwithstanding the foregoing, Automate may seek injunctive or other equitable relief to protect its confidential information and intellectual property rights or to prevent loss of data or damage to its servers in any court of competent jurisdiction.

Entire Agreement/Severability:

These Terms constitute the entire agreement between you and Automate regarding the use of the Services. Any failure by Automate to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision.


These Terms, and any associated rights or obligations, may not be assigned by you without Automate’s prior written consent. These Terms may be assigned by Automate without restriction. These Terms are binding upon any permitted assignee.


Automate may provide notifications to you as required by law or for marketing or other purposes via (at its option) email to the primary email associated with your Account, mobile notifications, hard copy, or posting of such notice on www.automate.pk. Automate is not responsible for any automatic filtering you or your network provider may apply to email notifications. Automate recommends that you add @automate.pk email addresses to your email address book to help ensure you receive email notifications from Automate.

Copyright/Trademark Information:

Copyright © 2017-2018, Automate.Pk. All rights reserved. All trademarks, logos, and service marks displayed on the Services are the property of Automate or of their respective holders. You are not permitted to use any of the Marks without the applicable prior written consent of Automate or such respective holders.

Automate © 2017